Limited Warranties, Refunds and Returns

General

This Limited Warranty applies to Physical Goods (Parts), and only for Parts, purchased from DCS Parts and Services Ltd.

Our Limited Warranty covers any defect in material or workmanship under normal operating conditions during the Warranty Period. This Limited Warranty does not cover any problem caused by: a customer’s poor installation practices or adverse operating conditions, malfunctions or damage not resulting from defects in material or workmanship.

To obtain warranty service, customers must first contact DSCPS to determine the problem and the most appropriate solution for you. If we agree to accept a return, we will provide a return authorisation. The customer must then return the defective Part within 30 days after reporting the defect. In most cases, DCSPS will pay for return shipping and shipping of the replacement using our approved shipping method.

During the Warranty Period DCS Parts & Service will undertake the following actions for each type of Part supplied by us;

Factory New Parts

  • Factory New Factory Packaged (FNFP)

These Parts retain our full 1 year warranty from shipment date.

New Surplus Parts

  • New Surplus DCSPS Packaged (NSDP)
  • New Surplus Factory Packaged (NSFP)

These Parts retain our full 1 year warranty from shipment date.

Used Surplus and Repaired Parts

  • Used Surplus DCSPS Packaged (USDP)
  • Repair

These Parts carry a two year warranty term, from shipment date unless stated otherwise in the description of the part.

In the event of a defective part, DCS Parts and Services Ltd will replace, repair the faulty Part, or refund your purchase price subject to availability.

Parts replaced under DCS Parts and Services Limited Warranty

Purchasers must make a formal request for replacement or exchange of Parts through the contact page on our website, calling our office, by email or in writing to DCS Parts and Services Ltd. We will then fully investigate the circumstances and agree an appropriate resolution

All Parts repaired or replaced under this Limited Warranty shall be guaranteed against faulty materials and manufacture for an agreed period.

These warranties are given in lieu of any other warranties; either expressed or implied, including that we disclaim any warranty or merchantability, fitness for a particular purpose and/or non-infringement. In no event shall we be liable for any damages except actual damages up to, but not exceeding the amount paid to us for the product, including we shall not be liable for any consequential or indirect damages, lost profits whether or not advised of the same.

All disputes will be subject to English Law.