Maintenance & Service
As with our Engineering solutions, by understanding your business requirements we apply the latest thinking in DCS to create streamlined and cost effective solutions.
Our optimised maintenance solutions minimise your exposure to business failure.
With many customers needing 24/7/365 support, we offer a full range of service and support agreements. These can be from general telephone support to same day call out, regular preventative maintenance to audits and surveys.
Our maintenance cover provides the confidence that your control system will be operating at optimum performance with minimum down time to protect you from business failure and financial loss.
We offer a range of maintenance contracts that can be tailored to suit your needs and requirements.
As part of our engagement we develop a DCS support programme to underpin your business. This will include hardware preventative procedures and good fault finding techniques that will assist your technicians to efficiently and quickly identify the solutions to your DCS operation.
Our support will also ensure you are running at optimum software levels, and we will keep you fully informed of updates, enhancements and software upgrades as they become available for your system. You will also be notified of any equipment that may be becoming obsolete or would benefit from an upgrade.
24 Hour Callouts
We provide a range of call-out options, to complement our maintenance solutions. This provides additional business continuity options without the need for a comprehensive 24/7/365 contract.
By tailoring your regular maintenance contract and emergency call out options, you can have guaranteed regular maintenance support and safe in the knowledge that should an emergency occur we will have an engineer on-site within a matter of hours.
In addition, our technical telephone support can be incorporated into your package on a 24/7 or just on an ‘in working hours’ basis.
This is a crucial aspect to maintaining your business and has become an important investment and safeguard policy on a Maintenance Manager’s budget.
Preventative maintenance from DCSPS provides a comprehensive routine to maintain the health of your DCS. Our experience is used to assess and protect you from a wide range of potential system failures. We complete a range of checks and actions which range from the cleaning of filters and checking power supply voltages, to complex software or hardware upgrades.
Our schedules can be calculated depending on the required routine PM tasks. We can assist in assessing and writing all PM tasks for your DCS, so that your preventative maintenance can be carried out by your technicians or by our team of experts.
DCS Audits and Surveys
With ISO9000 certification, record keeping and correct noting of all procedures are necessary to maintain full accreditation, your certification and to pass regular inspections.
DCSPS’ experience can provide full support for your business for ISO9000. Our services including writing backup procedures, software change request forms or other key areas that require regular procedures to be in place. DCSPS can also assist in assessing the status of your DCS by producing a comprehensive report detailing the hardware condition, software condition and recommend improvements, should they be available.
Ongoing changes to tuning parameters in the controllers need to be maintained in the configuration project on the engineering work station. This vital task may not be carried out regularly by in house operator or technicians.
DCSPS therefore offer firmware audits, along with configuration audits where we will compare the installed configuration in your modules to your project data in your engineering work station.
We can also run verification reports showing any differences that should be updated. This is particularly useful because these spec changes are often lost when the module gets downloaded from the engineering work station.